Front office staff in a medical company have several essential duties, including managing patient check-in and check-out, scheduling appointments, verifying patient insurance coverage, and processing patient payments. They also handle incoming phone calls and communication with healthcare providers and insurance companies.

Front office management is essential in medical billing, as it involves managing the flow of information and communication between patients, healthcare providers, and insurance companies. Effective front office management is critical for medical billing companies to maintain a streamlined and efficient billing process. Any delays or mistakes in communication can result in delays in payment or even denied claims, which can be detrimental to the financial success of healthcare providers

Front office staff in a medical company should have excellent communication skills, organisational skills, and the ability to multitask. They should also have a good understanding of medical terminology, insurance coverage, and billing procedures. Additionally, they should have strong customer service skills and the ability to handle stressful situations with professionalism and empathy.