Medical Billing Questions, Answered
Cost and contracts
- How much does outsourced medical billing cost? Most companies charge a percentage of collections, a per-claim fee or a flat monthly fee. The right model depends on your volume and specialty. We quote after a free audit so the price reflects your practice.
- Is there a long-term contract? No long-term lock-in. Either party can end the agreement with 45 days’ written notice — the same 45-day notice applies to us and to you.
- Are there setup fees? Only if you engage a full-time virtual assistant or front desk resource through us.
Switching and getting started
- How long does onboarding take? Billing starts the day you sign. Our A/R audit takes about 2 business days once we have your checklist and logins.
- Will I lose revenue while switching? We plan the handoff so new claims keep going out and existing A/R keeps being worked.
- Which EHR and practice management systems do you work with? Tebra (Kareo), AdvancedMD, athenahealth, eClinicalWorks, NextGen, Practice Fusion, SimplePractice, DrChrono, CareCloud, ModMed, Epic, Office Ally, CollaborateMD, TherapyNotes and WebPT.
- Can you help a brand-new practice? Yes. We handle credentialing and payer enrollment, set up billing and start submitting claims once you're enrolled.
Services and compliance
- How long does credentialing take? It varies by payer, often 60 to 120 days. We submit complete applications and follow up weekly to avoid delays.
- Will you work my old A/R? Yes. We review aging balances, prioritize by recoverable value and work them alongside new claims.
- How will I know what's happening? A weekly claim-by-claim report, a 1-hour response to every message, and direct access to our founders.
- Are you HIPAA compliant? Yes. We sign a Business Associate Agreement with every client and limit access to patient data to the staff who need it.
- Which specialties and states do you serve? Independent practices in all 50 states, in 26+ specialties. See all specialties →