How we work: billing on day one, a clear A/R plan by day three
Switching billing companies shouldn't stall your cash flow. With Medbillz, two teams start at once: one runs your day-to-day billing from the day you sign, the other audits your backlog and works it down. You see every step in a weekly report.
Our onboarding process
- Sign up (Day 0). You sign the agreement and a Business Associate Agreement. We send a short onboarding checklist the same day.
- Day-to-day billing starts (Day 0). A dedicated billing team starts on new claims the day you sign, so nothing waits on the audit.
- Initial audit (about 2 business days). Once we have your checklist and logins, our A/R team logs in and records your starting point: current A/R, payments previously posted, claims stuck and why, and estimated monthly collections. You and we work from the same numbers from day one.
- Findings call. We walk you through what we found and agree the A/R plan.
- A/R resolution starts. Team members are assigned to your practice to work aging and current claims, oldest filing deadlines first.
- Weekly reporting, every week. Every denied or open claim: why, what we did, where it stands. Weekly calls at first; most clients scale them back after about 4 months once the reports speak for themselves.
- Analytics at 5 months. We analyze five months of report comments to show your top denial causes, payers that deny most, credentialing gaps and what each insurer pays per code, with steps to raise your clean claim rate.
Your onboarding checklist
- Practice details: legal name, Tax ID, group NPI, service and billing addresses
- Provider list with individual NPIs, taxonomy codes and credentialing status by payer
- Payer list, contracts and fee schedules
- Logins: EHR/practice management software, clearinghouse, payer portals (e.g. Availity)
- ERA and EFT enrollment details
- Current A/R aging report and the last 90 days of denials, if available
- Main contact and escalation contact at the practice
What you can expect from us
| Commitment | Standard |
|---|---|
| Billing start | The day you sign |
| Initial audit | About 2 business days after we receive the checklist |
| Response time | Within 1 hour during business hours |
| Reporting | Weekly claim-level A/R report |
| Analytics review | After 5 months, then quarterly [CONFIRM] |
| Your data | Stays in your system, under a signed BAA |
FAQs
- Do I need to change software? No, we work in yours.
- What if I'm missing something on the checklist? We start billing anyway and fill gaps together.
- What does the audit cost? Nothing.